GOOD TO KNOW

Frequently asked questions

Which mattress protector should I choose?

Every sleeper is different: Essential (cotton and Tencel™ jersey, the balance of softness and freshness), Protect (100% antibacterial BI-OME® cotton, optimal hygiene), Pure (GOTS organic cotton molleton, 100% natural and silent), Thermo (Smart Temp™ temperature regulation for warm nights). Feel free to write to us for personal advice.

Are Serenis mattress protectors waterproof?

Essential, Protect and Thermo have a waterproof membrane (100% polyurethane backing) that effectively protects the mattress against liquids, stains and the little accidents of everyday life, while letting air circulate. Pure (organic cotton molleton with no plastic membrane) favours natural absorbency and silence.

How do I care for my Serenis mattress protector?

Wash your mattress protector before first use, at 60 °C maximum. Use a mild detergent, without fabric softener, bleach or chlorine. Dry gently or in the open air. Do not iron, do not dry clean.

What does the 10-year guarantee cover?

All our mattress protectors are guaranteed for 10 years against manufacturing defects — and for waterproofing on the Essential, Protect and Thermo models — subject to the conditions of use and care. Products made to last, wash after wash.

What are your certifications?

Our products are Oeko-tex® certified: free from harmful substances, laboratory tested. The molleton of our Pure model is made of 100% GOTS-certified organic cotton, free from GMOs and synthetic pesticides. The BI-OME® technology in Protect reduces bacterial activity by more than 99%, with lasting effectiveness for up to 40 washes at 60 °C.

Where are your products made?

100% made in Portugal. From spinning and weaving through to final making up, every step is carried out to exacting standards in Portugal, backed by more than 50 years of textile expertise. A short supply chain and responsible manufacturing.

Does the mattress protector stay in place?

Yes: all our models are shaped like a fitted sheet, with stretchy cotton skirts that hug the mattress and stay perfectly in place all night, discreet and silent under the fitted sheet.

What are the delivery times and costs?

[To be completed with the final delivery terms.]

How do returns work?

[To be completed with the final returns policy.]